Privacy Statement
When you register on our site and provide your personal details, you agree to our privacy policy and allow us to gather and retain your information. We commit to using your personal data solely for order processing purposes.
By ordering through our site, you confirm that you are 18 years or older and accept responsibility for any financial transactions on this site. You also agree to supply truthful and updated information about yourself.
Data Security Measures
We prioritize the protection of your personal data on our site. We utilize various secure servers to safeguard your information.
Our payment process is secured with SSL encryption, ensuring that your personal and financial details remain confidential and secure, allowing you to shop with confidence.
Delivery Terms
We are committed to providing reliable, fast, and discreet shipping to the destination specified by our customers. Orders are processed quickly, typically within 1-2 business days of receipt.
EMS Delivery (Express with Online Tracking)
For faster delivery, we offer EMS shipping, which usually takes 5-9 days post-dispatch and allows for package tracking. A tracking code will be provided once your order is shipped. The maximum delivery time for this option is 14 days.
Standard (Registered AirMail Delivery)
Our standard shipping option usually takes 14-21 days after dispatch and offers a cost-effective solution. The delivery time for this method is up to 30 days, and tracking is not available for packages sent via this method. Orders are discreetly packaged and delivered to your mailbox.
All orders are processed swiftly; orders placed over the weekend are processed the following Monday. You will receive an email notification when your order is approved and dispatched. Please allow 2 business days for order processing before dispatch. Large orders (over 120 pills) may arrive in separate shipments and not simultaneously. Generic and brand medications are shipped separately and may also arrive separately.
Quality Assurance
Our online supplements shop guarantees to provide high-quality medications. We assure that all medicines are delivered in their original packaging from the manufacturer, ensuring authenticity. Even generic medications are guaranteed to be chemically identical to their branded counterparts, offering the same therapeutic effects.
However, we recommend consulting a healthcare professional before purchasing any medications to ensure they are appropriate and safe for you. If you have questions, our team is ready to offer additional information.
Guaranteed Delivery
We pride ourselves on providing a reliable and discreet shipping service. If your order arrives damaged or incomplete, we guarantee to reship it at no additional cost. Contact us promptly so we can rectify the issue and expedite your order's receipt.
Order Management and Cancellation Policy
We are committed to providing a smooth shopping experience. You can manage your orders and check their real-time status online. Our customer service is available every day of the week, 24 hours a day, via phone, live chat, or feedback support, to assist you with any order-related inquiries.
If you need to cancel an order, we offer a 24-hour cancellation policy. If your order has not yet been shipped, you can cancel it through our feedback support, live chat, or phone services, and our team will assist you promptly. We strive to provide the highest level of customer service and satisfaction.
Returns and Refund Guidelines
We aim to satisfy our customers with high-quality products and services. If you are not satisfied with your purchase, we have a return and refund policy in place.
If you receive a damaged or incorrect item, please contact us immediately. We will provide a return address, and a full refund or replacement will be issued once we receive the returned product.
If you are not content with our product's effectiveness, you may return it within 30 days of purchase. Upon receipt of the returned item, we will process a full refund.
Policy on Chargebacks
We discourage initiating a chargeback without first contacting us to resolve the issue. If a chargeback is made, we reserve the right to restrict future purchases from our site and any associated sites within our network.
Our goal is to deliver exemplary service. For any concerns or questions, please reach out to us, and we will endeavor to resolve any issues promptly.